Billing procedure

You pay us in advance for the next month. This means that we will send you an invoice on the 15th of the month, and we will charge you via direct debit on the 1st of the following month. When you pay us manually, we also expect payment before the first of the month, as stated in the invoice.

We use pro rata billing to make up the rest of the current month plus the new month when you start or upgrade your subscription. This is done so that you will be included in our automatic payment flow from that point forward. For example, if you begin your subscription on January 16th, you will pay for both the remaining 15 days in January and the entire month of February. You will then be added to the automatic flow and will receive your invoices on the 15th.

The first month we only charge you until end of the month

For first-time customers, our billing process will only include the rest of the month you onboarded. So if you onboard on 16th of September, you will only pay until the end of September for your fist month. 

I cancelled my subscription but received an invoice

There are 2 scenario's where this might happen.

  1. A bill has already been sent. You'll then have to make that payment, and the subscription will end after that. Of course, you can still use RUMvision for the month that you paid for.
  2. Despite canceling your subscription, you did not remove the RUMvision tracking snippet from your website (on time). As a result, we continue to collect data and will consider that an active subscription. If you remove the snippet, the invoices will stop and the cancellation will be confirmed. Of course, we'll also send you timely reminders before you get an invoice.

Get in touch with customer support if you have any questions.

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