Pricing

Pricing

• Does RUMvision support international currencies?

  RUMvision processes all transactions in euros (EUR), as the company is based in the Netherlands. However, RUMvision uses Stripe as its payment processor, which automatically handles currency conversion so customers can pay in their local currency.

  The currency converter shown on the RUMvision website provides an estimated total cost only; final pricing in local currency is determined by Stripe at the time of payment based on current exchange rates.

• Is VAT included in RUMvision pricing?

  VAT is not included in RUMvision pricing. For companies established in the Netherlands, a 21% VAT rate is applied to the total subscription amount in accordance with Dutch VAT regulations.

  For companies established outside the Netherlands, RUMvision applies the EU VAT reverse-charge mechanism where applicable. To enable this, a valid VAT number, EIN, or local tax identification equivalent is required. Once verified, VAT is set to zero and accounted for in the customer’s country of registration, in line with EU VAT Directive requirements.

• What payment options does RUMvision provide?

  RUMvision uses Stripe as its payment service provider and supports multiple secure payment methods. For monthly subscriptions, RUMvision processes payments via direct debit and supported card-based and local payment methods, including:

  • SEPA Direct Debit
  • Credit cards (Visa, Mastercard, American Express)
  • iDEAL and other supported European local payment methods (availability may vary by bank; customers can contact RUMvision support if their bank is not listed)

  All payment methods supported by Stripe are available through the RUMvision checkout experience. PayPal payments can be arranged upon request; additional processing fees may apply.

  For annual subscriptions, RUMvision also offers payment via bank wire transfer upon request.

• Does RUMvision charge additional payment fees?

  RUMvision applies an additional payment processing fee of 3.4% when PayPal is used as the payment method.

  For all other supported payment methods, RUMvision does not apply additional transfer or payment processing fees.

• I want to track multiple domains, but most with the same stack/frontend

  Multiple sites or shops could actually just be running on the same stack and frontend, but maybe using different domains due to different labels or languages.

  In that case, we've got news for you. When multiple domains, are actually running on the same stack and frontend, a reduced fee will apply.

  We introduced this as some domains are publishing different languages on the same domain (such as amazon.com/en/ and amazon.com/es/), while others are using one domain per language (amazon.com and amazon.es).

• How to register more domains in RUMvision?

  Your RUMvision subscription will already offer multiple domains (amount depending on your subscription). You can add more domains to your RUMvision subscription via addons.

Discounts & bundles

• Does RUMvision offer discounts?

  RUMvision offers a 10% discount on subscription fees when customers select annual (yearly) billing instead of monthly payments. This discount applies to the base subscription price only and is reflected at checkout.

  Discounts cannot be combined with other promotional offers unless explicitly stated by RUMvision and are subject to change.

• Does RUMvision offer discounts for tracking multiple domains?

  RUMvision subscriptions already include support for tracking multiple domains, depending on the selected plan. The Growth plan includes up to two domains, while the Scale plan includes up to five domains.

  Customers on the Growth plan can add additional domains without upgrading their subscription by purchasing domain add-ons. RUMvision does not apply volume-based discounts specifically for multiple domains.

  Please note that pageview limits included in a RUMvision plan are cumulative and shared across all domains associated with the subscription.

• Does RUMvision partner with agencies and site speed experts?

  Yes. RUMvision works with digital agencies, site speed specialists, and performance-focused consultancies. An overview of existing partnerships is available on the RUMvision references page.

  Agencies and experts interested in partnering with RUMvision can contact the team directly or schedule a free 30-minute demo to learn more about available partner programs and collaboration options.

Domains

• What is considered a domain?

  RUMvision defines a domain in line with common web analytics standards, similar to how Google classifies domains.

  • Different top-level domains or subdomains are considered separate domains. For example, google.com, es.google.com, and google.es are each counted as individual domains.
  • URL paths do not constitute separate domains. For example, google.com/es/ and google.com/en/ are both paths within the same domain, google.com.

  In addition, websites that use separate subdomains or external domains for checkout flows, subscription forms, landing pages, or page builders are counted as additional domains. The same applies to domains used for staging or testing environments.

  If a website setup includes any of these scenarios, customers are encouraged to contact RUMvision to discuss a tailored domain configuration.

• Can I add a staging domain to RUMvision?

  es, staging domains can be added to RUMvision in the same way as production domains. However, staging environments are typically accessed by developers and internal teams rather than real end users. As a result, performance and user experience data collected from staging domains may not accurately reflect real-world user behavior.

  Due to the limited analytical value of this data, RUMvision generally does not recommend monitoring staging domains. That said, customers remain free to include staging domains in their RUMvision subscription if required for specific testing or validation purposes.

Pageviews

• What does RUMvision consider a pageview?

  Each visited page is considered a pageview. Multiple pageviews will typically happen within a session. Some sites might have up to 4 pageviews per session, others might have up to 10 pageviews per session. It depends on the purpose of the site, its niche, the current season, et cetera.

  An example: A visitor could start their journey on your homepage and then navigate to a product listing page and product page. And hopefully even cart and checkout, resulting in a total of 5 pageviews.

• Does RUMvision offer more than 1 million pageviews?

  We do as the default is 1.5 million pageviews per month. If that is not enough, RUMvision offers three alternatives:

  1. upgrade to a higher subscription plan;
  2. pre-pay additional pageviews per month (see add-ons)
  3. autoscale, where you only pay per additional million pageviews that was used within your subscription (see next question)
• How to stay within the maximum amount of pageviews?

  RUMvision will stop monitoring when the monthly maximum is reached. This means your monitoring might not show data for the remainder of the month as of the moment the maximum was reached.

  If you want to be sure that you stay within your RUMvision pageviews for the whole month, you could do apply one or a combination of safeguards:

  1. Only track specific devices, such as mobile. You could set this up in your (Google or Adobe) Tag Manager solution;
  2. Manage your URL's in our tooling via regular expressions;
  3. Exclude high-traffic pages, or limit tracking to high-traffic pages only.

  When sampling, keep in mind that you would want to sample sessions, not pageviews. Otherwise, your data might end up being skewed compared to no sampling as you might otherwise end up with many first time uncached visits compared to cached visits.

  Need a tailored approach for sampling? Please reach out! RUMvision offers direct support with a tailored script for sampling purposes for Scale subscription holders.

• Does RUMvision charge me when exceeding the maximum amount of pageviews?

  RUMvision won't charge you when it was not part of your subscription. Even when autoscaling is enabled, you can provide RUMvision with a cap.

  Once the cap is reached, RUMvision will stop collecting more pageviews for the remainder of the month. As a result, RUMvision won't charge you for pageviews that were not part of your subscription.

• Does RUMvision offer autoscaling?

  RUMvision offers autoscaling. This is a convenient solution for many businesses that have unpredicted spikes or don't want to schedule when to buy pageviews add-ons up front, to then desubscribe from pre-paid pageviews.

  Do note that the rate of autoscaled pageviews is EUR 25 higher than pre-paid pageviews.

URLs

• Does RUMvision recommend tracking all of my URLs?

  Not necessarily. In many cases, tracking a representative selection of URLs per template type can already provide meaningful insights. For example, different product page templates or audience segments may exhibit varying performance and user experience characteristics across devices and browsers.

  That said, tracking all URLs across all visitors and browsers will result in the most comprehensive dataset and the deepest insights into real user behavior.

  If there is uncertainty about the optimal tracking setup, customers are encouraged to contact RUMvision for guidance on a tailored configuration aligned with their goals and traffic profile.